Kernaghan Electronic Adjusting, or KEA, is Kernaghan Adjusters' real-time, web-based claims management system. KEA
is a secure, innovative, proprietary system that allows our
team of adjusters to instantly review claims from anywhere on the planet. Using leading edge technology, this complete, enterprise-wide business solution enables us to efficiently process
a high volume of claims while maintaining our stringent professional standards.
KEA is of great benefit to not only our adjusters, but also our customers. Through our KEA VIEW technology, our clients can access the same file notes, reports
and other claim file data in our system that our adjusters can, helping to facilitate communication. And since KEA is programmed with compatibility in mind, data from our system can be exported into Microsoft Word/Access/Excel, XML, and/or Business Objects' Crystal Reports formats depending on the client's needs. KEA also enables us to increase the level of service we are able to provide to our customers by allowing us to monitor the following:
That all new claim assignments are acknowledged within twenty four
hours.
The reserve and payment activity on the file during the course
of the claim.
That claim reports are issued on time.
The duration for which a file remains open.
Accuracy of time and expense tracking to ensure sound billing practices.
The progress of the claim through the adjuster’s file notes.
Numerous quality control management reports.
About KEA VIEW
Kernaghan Adjusters’ new KEA VIEW system is our 'clients' view' into KEA. KEA VIEW allows our clients to view the detail of their claims - including adjusters’ file notes, reports, photographs, and claim financials - via the Internet anywhere, anytime. This web-based application is made secure through the use of SSL encryption and role-based security, which ensures that each user can only see the claim fields assigned to them and the most up-to-date information regarding their claims.
