Kernaghan Electronic Adjusting (KEA)

Kernaghan Electronic Adjusting, or KEA, is Kernaghan Adjusters' real-time, web-based claims management system. KEA is a secure, innovative, proprietary system that allows our team of adjusters to instantly review claims from anywhere on the planet. Using leading edge technology, this complete, enterprise-wide business solution enables us to efficiently process a high volume of claims while maintaining our stringent professional standards.

KEA is of great benefit to not only our adjusters, but also our customers. Through our KEA VIEW technology, our clients can access the same file notes, reports and other claim file data in our system that our adjusters can, helping to facilitate communication. And since KEA is programmed with compatibility in mind, data from our system can be exported into Microsoft Word/Access/Excel, XML, and/or Business Objects' Crystal Reports formats depending on the client's needs. KEA also enables us to increase the level of service we are able to provide to our customers by allowing us to monitor the following:

• That all new claim assignments are acknowledged within twenty four hours.
• The reserve and payment activity on the file during the course of the claim.
• That claim reports are issued on time.
• The duration for which a file remains open.
• Accuracy of time and expense tracking to ensure sound billing practices.
• The progress of the claim through the adjuster’s file notes.
• Numerous quality control management reports.