Our Clients Depend On Us For Professional Claims Handling Expertise
We have a reputation for building strong and eﬀective business relationships with our clients through claims service excellence and customer satisfaction.
Alberta Motor Association Insurance has maintained an exceptional business relationship with Kernaghan Adjusters for many years. Our firm relies on adjusters to provide a level of professional service that matches our own and that exceeds the expectations of our members. Kernaghan has proven their ability to provide customer service excellence over the past three decades. Throughout our relationship with Kernaghan they have been effective communicators, friendly, fair and have always provided prompt delivery of adjusting services. We feel our business relationship with Kernaghan Adjusters has been mutually beneficial, and we are confident in recommending their services.
I would like to confirm that I have been associated with S.J. Kernaghan Adjusters Ltd. for a period of some eight years. During this time Kernaghan Adjusters has been charged with the investigation and adjustment of literally hundreds of claims on behalf of the major Insurance Companies that participate on the various Insurance programs that the firms I represent have administered. In all this time I have been favourably impressed both by Kernaghan Adjusters as a firm and by all the individual adjusters in their employ. They are professional in their approach as well as prompt and efficient. I would have no hesitation in recommending them as control adjusters on any Insurance Program.
Federal Express Canada has had an excellent working relationship with Kernaghan Adjusters for over seventeen years and continues to do so today. As our control adjusters for liability claims from coast to coast, KA manages our Trust Account in Canada, which includes settlement and cheque writing authority. We have had an excellent relationship with Kernaghan Adjusters due to their professional claims service and prompt file handling. We have no hesitation in recommending their services to any insurer or self-insured.
Kernaghan Adjusters absolutely lives and breathes the importance of providing exceptional service. They do what they say they’re going to do every time. What I really like about Kernaghan Adjusters is that they have the breadth and skill of a national adjusting firm and yet at the same time have this really intimate boutique feel to them rather than trying to fit the customer into a process. They really say “Okay what works best for the customer and how do we adjust our processes and work flows to adapt to what the customer requires at any given time”. Patti is just a first-class individual and she operates with the highest level of integrity. We know every time we engage with them that they will do what they say and say what they do. You couldn’t be in better hands than working with a firm that absolutely lives and speaks these values.
With Kernaghan Adjusters there’s just an ease of doing business. They deliver basically – there’s a need and they deliver it by exceeding expectations. They understand the way Premier works, understand our model and appreciate that claims are where the ‘rubber hits the road’. One can talk about how wonderful one’s product is but if you don’t respond quickly to a claim situation, it doesn’t really matter how good your wording is. That’s why we have this relationship with Kernaghan Adjusters - because they come through again and again, no matter what the issue is. Patti has personally been there, no matter what has arisen. This personal touch is very hard to come by in today’s market. Thank you Patti!
ENMAX Corporation has had an excellent working relationship with Kernaghan for over 10 years. We greatly value the alignment of Patti and her staff with our ENMAX values and expectations. Their consistent communication and prompt response to claims is a hallmark of their service. We can confidently recommend Kernaghan and their services.